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Frequently Asked Questions
Below are some of the most commonly asked question that we encounter when someone is considering HughesNet® - Internet by Satellite service. Refer to the table below, and click on the question you'd like to see elaborated on. If after you consult with this chart you still have questions, please call 1 877 742-3115, or if you are ready to order click here.
Questions
Answers
| 1.) | Question: What is HughesNet? Answer: HughesNet is a high speed satellite Internet service available to virtually everyone in the contiguous United States. The Internet is transmitted to and from your house via a satellite dish. As long as you have a clear view of the southern sky, you can get HughesNet! This also means that you will no longer have to tie up your phone line to be on the Internet, plus you’ll enjoy an always-on connection that is up to 100 times faster than dial-up. back to top | I'm ready to order |
| 2.) | Question: Who else uses HughesNet? Is it very popular? Answer: Hughes has over 400,000 consumer level Internet subscribers and many more enterprise level customers such as McDonalds, Wal-Mart, BMW, Texaco, and a variety of other major names. Hughes is a recognized leader in satellite industry and is helping people and businesses all over the country enjoy high speed satellite Internet. back to top | I'm ready to order |
| 3.) | Question: How fast is HughesNet - Internet by satellite Service? Answer: To put it simply, super fast. There are plans available that are up to 50 times faster than dial up! What would take minutes with a dial-up connection will only take seconds. To get a more detailed perspective of which plan has the speeds you need, click here to compare plans and speeds. back to top | I'm ready to order |
| 4.) | Question: Is HughesNet available where I live? I ask because DSL and Cable have not made it out here to where I live yet. Answer: There are millions of people in the United States who do not have access to DSL or Cable Internet services. This is where HughesNet comes in. If you have a clear view of the southern sky, and you can get HughesNet. back to top | I'm ready to order |
| 5.) | Question: Which service plan is right for my home-based business? Answer: Either the Elite or the ElitePlus plan. Both plans offer multiple users the speed and flexibility they need to get their work done. Advanced features such as multiple static IP addresses are also available along with the Elite’s super fast upload and download speeds. back to top | I'm ready to order |
| 6.) | Question: What is the difference between the “upfront” purchase and the “lease option ”? Answer: There are two ways to purchase HughesNet - Internet by Satellite. Both ways are equally common and qualify for the same promotional benefits offered by satellite solutions network, Inc. The first way is referred to as the “Upfront Purchase”. This method allows you to pay for you equipment upfront and enjoy a low monthly payment right away. The second way is referred to as the “lease option ”. This method allows you to get the HughesNet service for only $99 upfront cost! This incredibly low introductory offer allows you to get HughesNet for very little dollars upfront, and the lease fee of only $9.99 per month in addition to your monthly package is quite a deal. back to top | I'm ready to order |
| 7.) | Question: What are the minimum speeds? Answer: This is not an easy question to answer, because there are numerous variables that will affect your connection speed. The more computers you have sharing the connection through a router, the slower the speeds will be. It also depends on what type of activities the connected computers are engaged in. If all four computers sharing a connection are streaming video, or uploading gigs of information the connection could slow down considerably. |
| 8.) | Question: How much power is required to run HughesNet equipment? Answer: The HughesNet equipment requires a 120 Volt continuous charge. The Elctrical and power specifications for the HughesNet HNS 9000 modem is 100-130VAC 2A maximum; 60 Hz AC; AC/DC, 73 watts back to top | I'm ready to order |
| 9.) | Question: What is a Static IP address? Answer: Computers use IP addresses to locate and talk to each other on the Internet. There are temporary (dynamic) and static IP addresses. Most people use temporary IP addresses, sometimes referred to as dynamic IP addresses, but some applications require a “fixed” or static IP. A dynamic or temporary IP addresses is assigned on a session basis and once the user disconnects from the Internet, their dynamic IP address goes back into the IP address pool so it can be assigned to another user. A permanent or Static IP address is assigned by the ISP and remains a constant part of the computers profile. Static IPs make Internet connections more secure. Some company’s require a Static IP address be used by remote workers to access their Intranet. back to top | I'm ready to order |
| 10.) | Question: How much will my card be charged when I press submit, or place the order over the phone or chat? Answer: Nothing is charged to your credit/debit card until the HughesNet system is installed and activated at your location. At the time of installation, your customer credit/debit card will automatically be billed: the upfront payment plus the first month's service fee. Any service options selected, as well as applicable taxes, will also be charged to your credit/debit card as part of the first bill. back to top | I'm ready to order |
| 11.) | Question: Can I turn my account off for a short time? Is seasonal suspension of service available? Answer: Yes. You may elect to suspend your accounts for up to 6 months (such as for customers who winter in Florida - snowbirds, or any other location) Your service term commitment and the account are suspended together and resume together. Please note that any monthly fees associated with equipment billing and optional services such as domain based email or blogs do not stop during a seasonal suspension. back to top | I'm ready to order |
| 12.) | Question: Can I use HughesNet for online gaming like WOW, Twitch, or RPGs (MMO-RPG), or online trading, web hosting, VPN? Answer: HughesNet is generally not recommended for twitch games (where you play against other gamers), online trading, web hosting and VPN use. VPN: if you are a larger Organization, our VPN Accelerator solution may be available to you. back to top | I'm ready to order |
| 13.) | Question: What are the minimum requirements for my computer? Answer: Below are the various minimum requirements: |
Satellite Solutions Network, Inc. (aka SSN) is an authorized HughesNet Reseller. Hughes, HughesNet, SSN, and all other logos and/or trademarks are registered trademarks and/or service marks of their respective owners and/or its affiliate(s). OFFERS: The Lease Program offer is based on approved credit. The Purchase Plan is available independent of credit scoring. All offers are not available in all areas; geographic and other restrictions. 24 month Commitment Level requirements apply for the Lease and Purchase plan options. A Credit or Bank Debit card is required to place an order. Multiple offers are expressed on this site which may not be offered together or overlap in any way. Your card on file will be charged $99 on the day you activate your Leased equipment (generally the day of installation). At this point you may apply for any applicable HughesNet mail-in Rebate(s) and the SSN "This One's on Us" Mail-in rebate. Lease Activation is free after mail-in rebate(s). Please call or click for full offer details. SSN is not responsible to uphold or acknowledge typos, misprints, or errors contained on this site that are of an unintentional nature. We appreciate your business!
MAIL IN REBATE DETAILS: Please click here for details, terms and conditions for the Hughes and SSN Mail-In Rebate(s) offer(s)
Speeds and Claims: HughesNet Speed claims compared to dial-up speeds of 50 kbps. All listed speeds, associated with service plans are "maximum speeds". So all speeds are "up to" the listed maximum speed. Actual speeds may vary and are not guaranteed. Uninterrupted use of service is not guaranteed. Listed speeds are available only through Hughes’ new satellite. The majority of subscribers will have access to these faster speeds. All accounts are subject to the Fair Access Policy (FAP).